Legal
Order process
Please allow 2-3 business days for your order to dispatch.
International shipping method and costs
DHL Express: 4-7 business days based on date when the order was placed. Shipping for orders below $300 costs $15. Shipping for orders above $300 is free.
Please note: Tier 2/5 is not responsible for customer's import duties, customs and local sales taxes.
Tier 2/5 is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events. Shipping calculated at Checkout.
Returns
Our policy lasts 14 days. If 14 days have gone by since you recieved your order, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and intact. It must also be in original packaging and the safe line that goes through the garment should not be cut off. Non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery